Soft Skill Courses in Singapore

Individual Behavioural Competency Technology (IBCT) Soft Skill Training

Mastering soft skills training is essential for all industry professionals in Singapore. At Lusi Group, our IBCT (Individual Behavioural Competency Technology) programme equips you with the skills to adapt your communication style to different personalities and situations, as IBCT helps professionals decode behavioural profiles, understand perspectives, and apply the right approach to build stronger relationships.

Being able to correctly decode a person’s profile is an art. IBCT is a beautiful soft skills art that teaches you to be a sharp reader of behaviour & different perspectives, allowing you to increase your overall likeabiliy index. Whether you’re in sales, consulting, or client management, IBCT ensures you gain the critical soft skills needed to succeed in today’s business world.

$5,099.00

Master Soft Skills with IBCT Training & Propel your Relationship with People

Ever wondered why some people effortlessly build great relationships at work while others struggle? The secret lies in their ability to read people, communicate effectively, and adapt to different situations—essential skills covered in soft skills training through IBCT.

Technical expertise alone isn’t enough today, true success comes to those who connect well with clients, negotiate deals, and resolve conflicts. These crucial soft skills make the difference between missed opportunities and long-term professional success.

So, what exactly are soft skills? They encompass a range of interpersonal abilities, from active listening and empathy to adaptability and persuasion. For professionals in client-facing roles—whether you’re an insurance agent, financial advisor, or consultant—these skills are essential for building trust, managing conversations, and closing deals effectively. Being able to read behavioural cues and adjust your communication style can dramatically improve client relationships and business outcomes.

The IBCT programme at Lusi Group provides a structured, hands-on approach to developing these competencies. Through personalised diagnostics, interactive learning, and real-world applications, participants learn how to:

Decode behavioural profiles to tailor communication effectively
Build stronger connections that drive professional success
Navigate difficult conversations with confidence
Enhance their persuasive abilities for higher client buy-in

Ready to elevate your career and master the art of communication? Sign up for IBCT Soft Skills Training today and gain the skills to stand out in your industry.

IBCT Soft Skills Training Outline

💡 What You’ll Learn in IBCT Training:

How to decode the “right” personality type – Understanding different personality profiles allows professionals to tailor their approach, improving interactions and fostering trust in business relationships.
How to impress and how not to irritate different personalities – By recognising behavioural triggers, you can adjust your communication to engage people positively and avoid misunderstandings that could harm relationships.
How to communicate using the “correct” frequency – Effective communication is about delivering messages in a way that resonates with your audience. Learn how to adjust your tone, pacing, and messaging for maximum impact.
How to make someone feel understood and enjoy speaking with you – Active listening and empathy are essential in professional settings. Strengthen your ability to connect with clients, colleagues, and stakeholders by making them feel valued and heard.
How to give constructive feedback in an aspiring way – Learn the art of delivering feedback that motivates improvement rather than creating resistance, ensuring growth-oriented conversations in your workplace.
How to position your ideas to create the highest buy-in – Whether selling a service, pitching an idea, or leading a team, persuasive communication skills can increase engagement and drive successful outcomes.
How to manage and overcome your blind spots – Gain self-awareness by identifying areas for improvement in your communication and leadership style, enhancing your overall effectiveness.
How to manage conversations where people have differing views with you – Develop techniques to handle differing perspectives diplomatically while maintaining productive discussions and relationships.
How to deal with critics and difficult situations – Learn conflict resolution strategies to navigate tense conversations with confidence and professionalism.
How to manage and motivate people – Leadership is about influence. Understand what drives people and use this knowledge to inspire and guide teams towards success.
Mastering workplace interactions requires a deep understanding of human behaviour. The IBCT programme provides targeted business soft skills training that helps professionals refine their interpersonal and communication skills.
Through communication skills improvement training, professionals are well-equipped to handle real-world challenges, leading to stronger relationships and greater career success.

Meet Your Soft Skills Training Coach – Mac Woo

At Lusi Group, our soft skills coaching programmes are led by Mac Woo, a highly sought-after expert in Behavioural Competency and Sales Proficiency. With a diverse background in entrepreneurship and business management, Mac has helped professionals across industries refine their communication skills, master persuasion techniques, and enhance their productivity.

From Entrepreneur to Soft Skills Coach

Mac’s journey to becoming a premier soft skills trainer is an inspiring one. Starting with a formal education in Architecture, he ventured into entrepreneurship in 2003, eventually becoming a self-taught pastry chef and running an award-winning patisserie. By 2011, he was managing three cafés and a catering business.

However, after being introduced to Lusi Group, Mac discovered the power of soft skills training and its impact on professional success. Inspired by this newfound passion, he made a life-changing decision—selling off his F&B business to focus entirely on coaching and training professionals. Since then, he has dedicated his career to helping others unlock their potential through behavioural mastery.

Expertise & Achievements

Certified Trainer in Individual Behavioural Competency Technology (IBCT)
Soft skills coaching specialist with experience training professionals in insurance, financial advisory, real estate, corporate leadership, and entrepreneurship
Conducted training and keynote speeches for Sony, PropNex, NACLI, DP Architects, Great Eastern, Finexis, Orangetee, SMU, NUS, and more
Expert in Time Mastery, coaching top-performing financial advisors, business owners, and senior executives to double or triple their productivity
High Conversion Presentation Specialist, coaching professionals to craft compelling presentations that maximise client buy-in and event ROI

Transforming Professionals Through Soft Skills Coaching

Mac Woo’s approach is highly practical and results-driven. By applying his proven frameworks, he has helped countless professionals master behavioural competency, improve sales proficiency, and enhance leadership communication. His training methodology is designed to deliver immediate improvements, ensuring participants leave with actionable skills that translate into measurable success.

Connect with Mac Woo

To learn more about Mac Woo’s expertise in soft skills coaching, visit his LinkedIn profile.

Why Choose Lusi Group for Soft Skills Training? Lusi Group's Winning Formula

Our course provides in-depth training to help you deliver your message as intended. You will also explore the communication strategies to address diverse perspectives in various settings.

Personalised Diagnostic

Every individual is unique, which is why Lusi Group applies a "different strokes for different folks" methodology in soft skills training in Singapore. Our experienced "Diagnosticians" conduct one-on-one sessions to:

Identify personality strengths, weaknesses, and hidden talents
Uncover personal "blind spots" and their root causes
Pinpoint key motivators that drive professional success
Assess critical skill sets in communication, leadership, and relationship-building

Personalised recommendations will be provided following the diagnostic session, to help participants address challenges and master the soft skills necessary for lasting success.

Experiential Learning

Our students experience immediate, tangible improvements through our soft skills courses in Singapore, thanks to three critical components:

Practical Skills – Every module is designed from real-world experiences, refined through thousands of case studies, ensuring effectiveness.
Immediate Improvements – Trainers identify personal blind spots and provide actionable solutions, preventing costly mistakes.
Innovative Activities – Participants engage in interactive exercises and challenges designed to push them beyond their comfort zones, reinforcing learning through real application.

By integrating these elements, our training ensures professionals develop strong communication skills that translate directly into workplace success.

Life-long Mentorship

At Lusi Group, our commitment to your growth doesn’t stop at training sessions. Each student is paired with a personal mentor who provides:

Ongoing guidance and support
Progress monitoring to reinforce key learnings
Continuous coaching to eliminate unproductive habits and instil successful behaviours

Our mission is not just to teach soft skills but to help professionals sustain and elevate their results. We stand by our students, ensuring they continuously challenge themselves to achieve their next professional milestone.

Start Your Soft Skills Journey Today!

IBCT Soft Skills Training Course Success Stories

Max Thng

Executive Senior Financial Consultant

Great Eastern Financial Advisers

2 MDRT, 1 COT

"Lusi Group helped me double my income by being conscious of my personality blind spots."

Yeok Hong

Prudential

"Coach! 我做到COT了! I promised you by 25 Nov, and I did it earlier! Thank you for pushing me out of my comfort zone!"

Danish

AIA

"I managed to push through and clear my MDRT last year! Would not have done it without the teachings in Lusi Group that gave me new ideas and for your guidance in instilling new habits."

Pearly Yeo

Prudential

"Coach Lusi, I wish to share with you that I've cleared my first COT before Christmas. Thank you for your guidance, teachings and push."

Jonathan Law

Great Eastern

"My production increased by almost 50% compared to 2016! And I finally achieved my long-awaited promotion to become a Executive Life Planner after 8 years! All these would not have happened if not for TRIPOD courses (IBCT, SAPT, ELT)!"

FAQs about IBCT Soft Skills Training in Singapore

How can IBCT help in professional development?

Lusi Group’s IBCT-focused courses aim to develop exceptional interpersonal skills that accelerate personal and career growth. The programmes are invaluable in improving teamwork, leadership, and negotiation abilities.

How do I know if the soft skills course is right for me?

If you work in a client-facing role, are aiming for more leadership, or simply want to enhance your communication skills, IBCT is designed for you.

Our soft skills training is tailored for professionals in Singapore who:

Struggle with managing conversations, especially with clients or colleagues with differing views
Want to improve their ability to influence, negotiate, and close deals
Seek to boost their confidence in presentations and business discussions
Aim to strengthen their professional relationships and build trust quickly

At Lusi Group, we believe in transparency—our training is structured, proven, and results-driven. We provide personalised diagnostics, hands-on learning, and lifelong mentorship to ensure every participant gains measurable improvements. If you’re ready to invest in your professional growth, IBCT is the right fit for you!

How does improving behavioural competency impact my career?

We empower you to interact with colleagues, clients, and peers more effectively. Understanding others’ behaviours and adapting your communication style enhances your leadership skills, decision-making abilities, and overall career success.

What kind of real-life case studies are used in Lusi Group’s training?

Our approach is built on real-life case studies, drawing from a wide range of industries and experiences. These case studies allow participants to apply theoretical concepts to practical situations, enhancing their learning and problem-solving skills.

Are Lusi Group’s courses suitable for both individuals and corporate teams?

Yes, we offer comprehensive training services and flexible training solutions tailored to your specific needs. Learn more about how we can help you or your organisation develop crucial soft skills.