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Psychology of Promotion: How to stand out, fit in and get ahead!


How to Handle Difficult Clients


The difference between the mediocre and exceptional sales professional is their ability to turn around difficult clients. But it’s no secret when our sales specialists share with you and your team what you can do salvage tough situations and increase stakeholder value!

Course Highlights

  • Definition of difficult prospects/ clients
  • Step-by-step guidelines to handling difficult prospects/ clients
  • The prejudiced client
  • Clients who ask for irrelevant statistics
  • The highly egoistic client
  • The indecisive/ fickle-minded client


  • Turn around sales situations that are hard to close!
  • Secure trust with difficult clients!
  • Managing tough conversations and getting clients to invest more!

Who Should Attend

For service and sales professionals who need useable strategies to tackle clients that are hard to please, and may also have to market products and services to this selected group.

Trainer’s Profile

Lusi Lim is the founder of Lusi Group. A former COO of a global investment firm, she is known to be a legend in the industry with her outstanding leadership and responsible salesmanship that saw her breaking all sales record year after year. She started her glittering career as an accounts assistant in one of the Big 4 firms in Europe, earning 3 big promotions in 4 years.

Embarking on her next venture in investment, she rose through the ranks from a junior sales consultant, earning 9 promotions in 8 years to become the COO of the same firm.Her amazing sales achievements include:

  • Led the Singapore office to become the No. 1 revenue generating sales force across 7 countries for 8 consecutive years
  • Managed over US$100 million in clients’ portfolio
  • Top producer for 8 consecutive years, with 400% more sales volume than the next top producer
  • Top global sales across 7 countries for 8 consecutive years
  • Coached and increased number of top sales individuals from 6 to more than 20, which led to sales increase of more than 400% within a year
  • Coached individuals whose income went from less than S$1,000 to more than S$20,000 a month

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